FAQ - Winter

Please make your booking via the booking portal on our website. Please note that once your booking has been made, all further communication will be sent to the email address you have provided. Please therefore ensure that you always have access to your email. If you do not have the necessary technical facilities, you are also welcome to book by telephone.

We recommend that you pay the 50% deposit during the booking process. In any case, the deposit must be paid no later than 3 weeks before arrival. If you book 3 weeks or less before your arrival, the deposit is due immediately. Please understand that if your deposit is not paid on time, we will not be able to maintain your reservation.

Cancel your reservation in your personal guest portal (currenlty, you can only cancel via e-mail - we are still working on the personal guest portal). Any deposits will then be automatically refunded in accordance with our cancellation policy. Please note our cancellation policy.

Reservations are not mandatory. You will also be given a spot without a reservation, provided that there are spots available. Important: Please note that the campground is usually fully booked during peak season, in which case you will not be able to stay with us without a reservation.

Yes, we also welcome guests staying just one night. However, a surcharge of €5.00 per booking will apply starting December 1, 2026 (except in the “Only Tent” area).

Check-in is available between 3 pm and 6 pm. If you have a confirmed booking, have provided your vehicle registration number at the time of booking and have paid the deposit, you will have access to the campsite until 9 pm. Please check in at reception the following day if there are no staff on site.

On the day of arrival, you will receive an email containing a summary of important information, including your allocated pitch number.

Check-out must take place by 11 am at the latest. The earliest check-out time is 7 am.

Please understand that we take a lunch break and that the pitches need to be cleaned and/or maintained. 

As a general rule, the legal requirement to use winter tires applies throughout Austria from November 1 through April 15, depending on road conditions. This means that when road conditions are wintery (snow, slush, or ice), you may only drive on those roads with winter tires.

Short-Term Snow Chain Requirement During Extreme Weather

In the event of very heavy, sudden snowfall or extreme winter road conditions, authorities often impose a short-term snow chain requirement on higher-elevation road sections! This is indicated directly on the road by a round, blue traffic sign featuring the snow chain symbol. As soon as this sign is in effect, all vehicles must have chains installed on their drive wheels. All-wheel-drive vehicles are usually exempt from this regulation.

There are such higher-elevation road sections along the route to the Judenstein Campground. Therefore, check the current local weather conditions shortly before your arrival, or always carry snow chains with you.

For vehicles weighing more than 3.5 metric tons, it is generally mandatory to carry snow chains for at least two drive wheels.

You can find an overview of the permitted vehicles for each pitch category here.

The tax (known as the local tax or visitor’s tax) is €4.00 (as of May 2026) per person aged 15 and older (if the person in question will turn 16 during the same year). The local tax is included in the price. Young people who have not yet reached that age but for whom the local tax is automatically charged by the booking system at the time of booking will receive a refund at the front desk.

We have the best drinking water quality in Rinn. This applies to the four drinking water fountains distributed throughout the area and in the sanitary facilities. Drinking water is, of course, free of charge.

No, showers are also included in the price. Enjoy our new sanitary facilities!

These services are already included in your pitch price.

In addition to cash payments (euros), all major card payments are also accepted.

You generally do not need cash to pay for your stay at the Judenstein Campground.

The exception is the “coffee fund” in the common area; however, you are also welcome to pay for your coffee by card at the front desk. Euro coins are required for the washing machine and dryer (coin-operated).

If you’d like to buy fresh bread from the bakery right at the campground, you’ll also need cash.

You can get small amounts of cash directly at the front desk. If you need larger amounts of cash, please use one of the ATMs in town:

• Raiffeisenbank ATM, 6074 Rinn, Dorfstraße 5 (Google Maps)
• ATM at SPARMARKT Rinn, 6074 Rinn, Hauptstraße 2e (Google Maps)

Information about the Region

Please note that in our region, some mountain huts and alpine pastures prefer cash payments or do not accept card payments. Be sure to check in advance before your visit.

Yes, you will receive the Welcome Card Innsbruck for stays of 2 nights or more at the reception.

You can find more information here.

Yes, there is a bus stop right behind the campsite. From there, you can take the bus to Innsbruck or Hall.
With the Welcome Card Innsbruck, you can travel to Innsbruck free of charge.

You can find more information here.

Yes, there is Wi-Fi at our campsite and it is free for all our guests.

Yes, washing machine and tumble dryer are available for a fee on a fair use basis. You can insert Euro coins.

We have a guest storage area to which only campsite staff have access. You are welcome to store your e-bike there free of charge. Please ask at reception on arrival what times you can drop off and pick up your e-bike.

You are welcome to charge your e-bike, provided that your pitch has a power connection and you have booked it for the duration of your stay. If you are staying in the Only Tent area and would like to charge your e-bike, please contact reception – we will find a solution.

You can charge your electric vehicle for a fee. Please let us know when booking if you require this service.

All caravan pitches have electricity connections (13A 230 V CEE), and all pitches on the tent field (except ‘Only Tent’ pitches) have electricity connections (6A 230 V CEE).

The OnlyTent area has a power connection for everyone based on the fair use principle.

Yes, there is a barrier. A few days before your arrival, you will be asked by email to provide your vehicle registration number, unless you have already provided it during the booking process. If you have provided your registration number, the barrier will open automatically for you upon arrival. Providing your registration number is, of course, not compulsory.
Please make sure the license plate is clean and clearly legible.

The Campingplatz Judenstein is wheelchair accessible and also has accessible sanitary facilities. Only the washing machine and dryer are located in the basement, which is only accessible via stairs.

Pets are permitted on the paved and partially paved pitches (see site map S10 – S41). Pets are not allowed in the fully grassed areas (S1 – S9, W1 – W24, OnlyTent area). 

It is best to specify the number of pets at the start of the booking process, alongside the number of people; this will ensure that you are only shown pitches where pets are permitted.

Please also note that pets are not permitted in the sanitary facilities or communal areas.

Yes, you can hear the church bells. A Tyrolean village is traditionally defined by its church—its tower points the way from afar, and the ringing of the bells has always been a familiar sound in the village. They ring from 7 a.m. to 10 p.m.