FAQ

Please make your reservation via our booking portal on our homepage. Please note that all contact with you will be made via the email address you provide. Therefore, please ensure that you always have access to your email address. Please understand that we are currently unable to accept reservations by telephone. In exceptional cases, please contact us by email.

Yes, we welcome our guests also for just one night.

In addition to cash payments (euros), all major card payments are also accepted.

We recommend that you pay the 50% deposit during the booking process. In any case, the deposit must be paid no later than 3 weeks before arrival. If you book 3 weeks or less before your arrival, the deposit is due immediately. Please understand that if your deposit is not paid on time, we will not be able to maintain your reservation.

Cancel your reservation in your personal guest portal (currenlty, you can only cancel via e-mail - we are still working on the personal guest portal). Any deposits will then be automatically refunded in accordance with our cancellation policy. Please note our cancellation policy.

The tax (local tax or visitor's tax) has been set at €3 per night until 30 April 2025 and will be increased by €1 per night on 1 May 2025. Overnight stays by persons up to the end of the calendar year in which they turn 16 are subject to tax. The local tax must be paid at reception upon check-in.

Check-in is only possible from 3 p.m. Please understand that we observe a midday rest period and that the pitches also need to be cleaned and/or maintained. Departure should take place by 11 a.m. at the latest.

If, for any reason, you are unable to arrive until after 8 p.m., please inform us in a timely manner by telephone.

Yes, you will receive the Welcome Card Innsbruck for stays of 2 nights or more.

You can find more information here.

Yes, there is a bus stop right behind the campsite. From there, you can take the bus to Innsbruck or Hall.
With the Welcome Card Innsbruck, you can travel to Innsbruck free of charge.

You can find more information here.

The Campingplatz Judenstein is wheelchair accessible and also has accessible sanitary facilities. Only the washing machine and dryer are located in the basement, which is only accessible via stairs.

Yes, there is a barrier. A few days before your arrival, you will be asked to provide your vehicle registration number by email. Once you have provided your registration number, the barrier will open automatically for you upon arrival.

Pets are permitted on paved and partially paved pitches (see site map S10 – S41). Pets are not permitted in the fully grassed areas (S1 – S9, W1 – W24, OnlyTent area).

Yes, there is Wi-Fi at our campsite and it is free for all our guests.

All caravan pitches have electricity connections (13A 230 V CEE), and all pitches on the tent field (except ‘Only Tent’ pitches) have electricity connections (6A 230 V CEE).
Only the ‘Only Tent’ pitches do not have electricity connections.

These services are already included in your pitch price.

No, showers are also included in the price. Enjoy our new sanitary facilities!

In exceptional cases, it is possible to charge your electric vehicle. Please clarify the details in advance by telephone or on site at reception.

You are welcome to charge your e-bike, provided that your pitch has a power connection and you have booked it for the duration of your stay. If you are staying in the Only Tent area and would like to charge your e-bike, please contact reception – we will find a solution.

Yes, washing machine and tumble dryer are available for a fee on a fair use basis. (Tokens available at reception)